Riviera River Cruises elevated its dedication to the North American commerce by accepting bookings for its European sailings completely from journey advisors.
Riviera can be now aiding journey advisors with flight preparations and pre- and post-cruise resort stays for his or her shoppers. Moreover, a number of familiarization journeys will be supplied within the spring.
‘Riviera River Cruises has all the time been supportive of the journey company group and we’re excited to take that help even additional in 2020,’ mentioned Marilyn Conroy, EVP gross sales and advertising for North America.
Referring direct enterprise to advisors
‘As we start taking bookings solely from journey advisors, we sit up for turning enterprise again over to them when shoppers come to us straight. We wish Riviera to be the river cruise line advisors consider first, and we imagine this makes us the one line that may actually say it’s 100% supportive of the journey company distribution system.’
Since Jan. 1, shoppers who contact Riviera straight are being referred to e book their river cruise via their very own journey advisor or, in the event that they don’t have already got one, the reserving will probably be turned over to the closest advisor to them with whom Riviera already has a relationship.
Additionally for the reason that begin of the 12 months, Riviera is aiding advisors with flight preparations and pre- and post-cruise resort stays all through Europe for shoppers who need to prolong their journey. The road has negotiated enticing airfares between the US and Europe, and advisors will be capable of prepare for flights, lodges and the river cruise, and buy journey insurance coverage, for shoppers all in the identical reserving course of.
Moreover, Riviera will probably be providing familiarization journey invites to advisors who’ve accomplished the corporate’s on-line coaching course.
Prolonged hours for reservations
Riviera not too long ago expanded the working hours for its reservation line to accommodate journey advisors within the western US and Canada. The road is open 9 a.m. Jap Time/6 a.m. Pacific Time to eight p.m. Jap time/5 p.m. Pacific time.
Riviera’s reservation staff is led by Chris Barker and likewise contains Merle Twigg, Ryan McVinnie, Suzanne Williams and Adam Spark.
The road operates 15 itineraries on 10 rivers and waterways, together with unique departures for solo vacationers with no single complement. Its fleet of 13 ships is without doubt one of the youngest in Europe, with none older than six years.
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